Refund policy

RETURN & REFUND POLICY

Every tee is custom printed to order. Because of this, we do not accept returns or exchanges for size, fit, or change of mind.

DEFECTIVE OR INCORRECT ITEMS

You get a full refund if the tee arrives damaged, stained or torn; if the print is defective, cracked, misaligned or fading out of the box; if you received the wrong design, size or colour; or if your order never arrives.

Email us within 7 days of delivery at starnovahq@gmail.com with your order number and photos (and an unboxing video if possible). Once verified, we'll refund the full amount to your original payment method within 5-7 business days, or send a replacement — your choice.

WHAT WE CAN'T ACCEPT

Tees that have been worn, washed, altered or had tags removed. Requests made more than 7 days after delivery. Damage from normal wear, incorrect washing, or ironing directly over the print. Size or fit issues, or change of mind.

CANCELLATIONS

Orders can be cancelled for a full refund any time before they enter production, usually within 12 hours of ordering.

A NOTE ON PRINTING

Minor variation in print placement of a few millimetres is normal and not a defect. Colours may look slightly different on screen than in person.

HOW TO REACH US

Email starnovahq@gmail.com — we reply within 24-48 hours on business days.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.